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Title: Role of Change Management in Information System Implementations: Case of Custom Designed Information System Implementations in Sri Lanka
Authors: Weerasinghe, A.H.
Nanayakkara, S.K.L.
Dissanayake, D.M.A.E.K.
Perera, S. A.S.A.
Abeysiri, L.
Suraweera, T.
Keywords: Change management
Custom designed information systems
IS implementation success
Top management support
Change leader
Issue Date: 26-Sep-2014
Series/Report no.: PNCTM;02
Abstract: Utilising information systems (IS) projects in business organizations is extremely high. A high failure rate of IS implementations have also been reported world-wide. Previous literature emphasizes poor Change Management (CM) as one of the major factors behind this high failure rate. This research deals with understanding the CM perspective of IS implementation projects with the overall aim of improving their success rate. Though sufficient research has been undertaken with respect to implementations such as Enterprise Resource Planning (ERP), studies on custom designed IS implementations are quite limited. In particular, such research has not been carried out in developing countries like Sri Lanka. Hence, this research aims at gaining in-depth and comprehensive understanding of change processes associated with custom designed IS implementations in Sri Lankan business organisations. The case study method has been used as the principle research approach of this study. A new framework for implementation of custom designed IS projects focusing on best practices are developed and validated having mapped out six different cases with four theoretical models. This framework highlights certain CM related factors such as top management support and change leader have a major influence on the success rate of IS implementations. This framework can be productively used by IS practitioners in their IS project implementations and by researchers who are interested in this area as a frame of reference for future studies
Description: SLIIT Research
ISSN: 1800-3591
Appears in Collections:NCTM - SLIIT 2014 -JANUARY

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