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Title: Influences on Handheld POS Usage in Star Class Hotels – Sri Lanka
Authors: Devanarayana, B.
Thelijjagoda, S.
Keywords: star class hotels
point of sale systems
POS technology
customer support
Issue Date: Apr-2016
Publisher: International Journal of Scientific Research and Innovative Technology
Abstract: Sri Lanka is a popular destination where there is a major attraction from foreign and local travelers. Hospitality is a key term in a country like Sri Lanka as it can be seen everywhere. To provide the travelers and visitors a better service, there is a huge competition among the star class hotels and restaurants in Sri Lanka. Adoption and use of Point of Sale (POS) systems may offer important benefits to these hotels and restaurants in supporting above mentioned customer supports. The next generation of the POS industry can be introduced as handheld POS systems that provide an efficient service for both business and customers. This research investigates the variables of the adoption of the handheld POS system using a conceptual model based on existing adoption theories. Based on UTAUT, DOI, TOE theories from the technological adoption literature, this study develop an integrated model of handheld POS system adoption at star class hotels/restaurants in Sri Lankan context. The model specifies contextual variables such as employee’s individual characteristics, Organizational characteristics and Technology as primary determinants of handheld POS system adoption at star class hotels/restaurants in Sri Lanka. The survey was held among employees who worked at star class hotels/restaurants in Western province, Sri Lanka, to answer the question what the most important determinants for handheld POS system adoption are. The practical relevance is that its findings may help the star class hotels and restaurants in improving handheld POS system adoption and these findings suggest opportunities for improving the user interface with POS technology in order to achieve the benefits of new technology.
ISSN: 2313-3759
Appears in Collections:Miscellaneous/Information Technology

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